Jones and Taylor E-Gift Card T&C's
Jones and Taylor E-Gift Card FAQ and T&C's
How does it work?
When making a purchase in our store, the customer can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive. A gift card holds a balance, which can be spent over more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.
When a customer redeems a gift card, the checkout displays one of the following options:
- If the balance available on the gift card is greater than or equal to the order total, then the customer can click Complete order.
- If the balance available on the gift card is less than the order total, then the customer is prompted to choose a second payment method for the balance before placing the order.
Can discount codes be used with e-gifts?
Unfortunately not, as the e-gift code needs to be put in the same space as discount codes meaning you can't use both at the same time.
Can an e-gift be used multiple times?
Yes, an e-gift can be used several times, for example: if a customer has a £100 e-gift card, and uses only £20, the remaining balance (£80) will remain on the same discount number.
How do I redeem my e-gift ?
Simply add your e-gift code to the discount code field at the checkout page
Does it cover postage?
Your e-gift will be used for the total amount in the basket. The balance can be paid using a debit or credit card.
Can I pay postage separately?
Unfortunately not, as the e-gift recognises the amount in the final basket and cannot separate items. If the amount spent is more than the e-gift balance, you will be able to pay the balance via the usual payment options.
Will I receive a printed e-gift in the post?
e-Gift cards are digital - you won't receive anything in the post.
If you need to talk to us about your order please contact Mary@jonesandtaylor.co.nz with your order number and we will help you as soon as possible.
The person I sent the e-gift to hasn't received it?
Please ask them to check their spam folders and if it still hasn't arrived please contact us - firstname.lastname@example.org
TERMS AND CONDITIONS
The e-gift is redeemable for printed sewing patterns, fabric, notions and kits.
e-Gifts cannot be redeemed for cash.
e-Gifts cannot be refunded or cancelled.
To comply with accountancy regulations balances not redeemed for more than 24 months will expire and the value will be forfeited.
When using an e-gift and once a product is bought using an e-gift our full T&C’s apply.
Jones and Taylor reserves the right to amend the terms and conditions of the e-gift at any time and to take appropriate action including cancellation of the e-gift if it deems such action necessary.